TERMS AND CONDITIONS OF USE
- Introduction
Caroline Health Care Pvt Ltd., having its registered office at Naurang House, KG Marg, Connaught Place, New Delhi, 110001 (“Caroline Health Care”), operates a network of healthcare professionals providing in-home medical services. These Terms of Use govern your access and use of our website and mobile application (collectively, the “Services”).
- Services Offered
Caroline Health Care, through its website and application, offers a platform to arrange and schedule in-home medical services, including doctor visits, nursing care, physiotherapy, medical equipment rentals, and ambulance services.
- Nature of Services
Our healthcare professionals provide medical services as outlined on our website. They are not a substitute for emergency medical services or your primary care physician. They will administer medications as prescribed by a doctor but will not prescribe medications or procedures.
- Client Responsibilities
- You must provide adequate sleeping and living facilities for any healthcare professional staying overnight.
- You must provide necessary supplies and equipment for safe and effective care.
- You can request a replacement healthcare professional under specific circumstances (injury, unavailability, etc.).
- User-Provided Content
- You may submit content through the Services, but you retain ownership and grant Caroline Health Care a license to use it.
- You are responsible for ensuring your content is legal and appropriate.
- Payment
- You will be charged for the services you receive, including applicable taxes.
- Payments are facilitated through our secure online platform.
- Charges are final and non-refundable unless otherwise stated in our Refund Policy.
- Cessation or Termination of Services
Caroline Health Care may terminate services for reasons including non-payment, inadequate facilities, misconduct, or violation of these Terms.
- Disclaimer and Limitation of Liability
The Services are provided “as is.” Caroline Health Care disclaims all warranties not expressly stated in these Terms. Caroline Health Care’s liability is limited to the maximum extent permitted by law.
- Indemnity
You agree to indemnify and hold Caroline Health Care harmless from any claims arising from your use of the Services or violation of these Terms.
- Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes will be resolved through mediation and, if necessary, arbitration in New Delhi, India.
- General
- We may revise these Terms at any time.
- Supplemental terms may apply to specific services.
- Our Privacy Policy outlines how we handle your personal information.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Caroline Health Care Pvt Ltd.
Naurang House, KG Marg
Connaught Place, New Delhi, 110001
Email: info@carolinehealthcare.com