Privacy Policy

Privacy Policy

1. Introduction

Caroline Health Care Pvt Ltd., with its registered office at  Naurang House, KG Marg, Connaught Place, New Delhi, 110001, India (“Caroline Health Care”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and mobile application (the “Services”).

2. Personal Data

When you register for our Services, we may collect personally identifiable information, including your name, contact details, medical history, and payment information. We also collect information about the person receiving care, if applicable.

3. Device and Log File Information

We automatically collect information about your device and how you interact with our Services, including your IP address, browser type, and usage patterns.

4. Use of Personal Data

We use your personal data to:

• Provide and improve our Services.
• Process payments and manage your account.
• Communicate with you about your appointments and care.
• Respond to your inquiries and requests.
• Comply with legal obligations.

5. Cookies

We use cookies to enhance your experience on our website and mobile application. You can adjust your browser settings to manage cookies, but this may affect the functionality of our Services.

6. Location Policy

We may collect and use location information to:

• Assign healthcare professionals to your location.
• Track the progress of home visits.
• Provide real-time updates on the arrival of our team.

7. Data Retention

We retain your information as long as necessary to provide our Services and comply with legal obligations.

8. Information Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

10. Consent

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

11. Grievance Redressal

If you have any concerns about your privacy or how we handle your information, please contact our Grievance Officer:

Mr. Furqan Saifi, Caroline Health Care Pvt Ltd. , Naurang House, KG Marg Connaught Place, New Delhi, 110001, India Email: info@carolinehealthcare.com

We will address your concerns within one month.